Customers no longer have only one method of contacting a firm, and companies no longer wait for customers to contact them. Dialing into help centers with long wait times and passively responding to client demands is an antiquated paradigm that can undermine a company’s reputation.
Instead, to decrease costs, improve client connections, and extend a client’s life cycle, the customer engagement business is increasingly embracing artificial intelligence (AI), software-as-a-service (SaaS), and other digitalization solutions. In addition, the COVID-19 epidemic has changed how businesses function and how consumers interact. The epidemic has accelerated the adoption of customer software solutions such as SaaS, eCommerce, digital transformation, and messaging. COVID-19 has caused consumers to become more digital, connecting with companies through digital channels (mobile, apps, automation, and social media), prompting businesses to adopt more customer applications in order to better service, analyze, and monetize their end-market. According to industry research, customer software is the largest application market, and as a result, the most innovative SaaS providers in the categories have several appealing wealth creation potential.
In this field, Infobird (NASDAQ: IFBD) is a leader. In China, where the SaaS industry is estimated to reach $6.9 billion by 2022, the SaaS company provides unique, AI-powered client interaction solutions.
What exactly is Infobird?
Infobird provides comprehensive software solutions for businesses seeking to improve their end-to-end customer experience. Every stage of the client journey may be managed using Infobird. From pre-sales support through post-sales relationship management, this encompasses all elements of engagement.
By implementing a predictive dialing robot, which can automatically dial out phone numbers and only transfer the connected phones to the next available agents, businesses may leverage Infobird’s data-driven telemarketing techniques to filter and target the best leads. As a result, closings are more efficient and successful.
Infobird’s AI-powered client engagement solutions are offered through a variety of channels, including cloud-based contact centers, WeChat, Weibo, webpages, apps, mail, messages, and SMS, among others. They also have a voice and text-activated chatbot available 24 hours a day, 7 days a week.
There are even tools for salespeople and customer service reps. Businesses can utilize Infobird’s intelligent quality inspection tool to examine every part of the customer interaction process, including compliance, business flow, and consumer sentiment toward the service. It can also enable management to better monitor and benchmark each agent’s performance. Businesses will benefit from team performance tracking tools as well as an AI-driven, interactive intelligent training tool that can imitate real-world interactions.
Infobird specializes in companies in the banking, retail, and healthcare industries. On a broader scale, their solutions are standardized but also customized, while remaining stable, efficient, and safe. In reality, both their bespoke and standardized methods have been successful for Infobird.
Infobird excels with both customized and standardized SaaS.
Many firms place a premium on bespoke systems, believing that personalized solutions perform better. This isn’t always the case, though. While configurable software has its own set of advantages, it can also present substantial obstacles in terms of growing and growth. Standardized systems, on the other hand, deploy significantly more quickly and efficiently.
Infobird has firsthand experience with the advantages of standardized systems. Infobird has been able to attract and propel significant participants in the retail and healthcare industries, where rapid scalability is critical, since launching its standardized software.
Investing in the Chinese SaaS Industry with Infobird According to industry reports, the global software as a service (saas) market is predicted to increase at a compound annual growth rate (CAGR) of 20.8 percent from $225.6 billion in 2020 to $272.49 billion in 2021.
At a CAGR of 12.5 percent, the market is estimated to reach $436.9 billion in 2025. Salesforce (NYSE: CRM), ServiceNow (NYSE: NOW), and smaller developing competitors like Zendesk (Nasdaq: ZEN) and LivePerson are among the major worldwide players in this area (Nasdaq: LPSN). Infobird is a Nasdaq-listed firm situated in Beijing that is one of the industry’s fastest-growing SaaS providers. Infobird anticipates strong growth thanks to its platform software products, a shift toward standardized SaaS implementations, strong sales execution, and the fact that COVID has boosted demand for digital customer service engagement technology. Infobird expects a 50% rise in revenue in 2021 compared to 2020, based on this pace. They are now active in the Chinese market for customer engagement solutions and are actively looking to expand their operations throughout Asia.
Here you can find stock updates and financial data for Infobird.
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